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Client Relationship Assistant

The role is to provide effective support to our Client Relationship Team in Edgbaston

Position

Permanent

Hours

9-5

Office

Edgbaston

Closing date

25 May 2024

Primary Responsibilities Include:

  • Providing full support to our Conveyancing department to enable them to operate efficiently.
  • Preparing correspondence using our case management system.
  • Attending to clients both on the telephone and in person.
  • Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
  • Maintaining good relationship with new business introducers.
  • Guiding clients with the initial first steps of their move.
  • Preparing mail and enclosures for dispatch.
  • Arranging the scanning and photocopying of paperwork.
  • Carrying out other duties and responsibilities as required.

About the Person:

To be a successful candidate for this role you must also have the following attributes, skills and experience:

  • Possess a high level of accuracy.
  • Have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
  • Have the ability to work under pressure.
  • Be a team player with excellent communication skills and enthusiasm.
  • Be highly organised, methodical, and adaptable.
  • A desire to progress within the new business department.
  • Ideally possess a background in Customer Service and an understanding of legal services

About Rewards and Benefits:

In return for your hard work, you will receive the below company benefits:

  • Pension Scheme
  • Health cash plan for workplace wellbeing
  • Employee referral bonus
  • Up to 33 days' paid leave per year
  • Christmas Shutdown
Closing date: 25 May 2024

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