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Head of Client Experience Team– Colmore Row

We are looking for someone to Head our Client Experience Team at our Colmore Row Office. This is a full time office based role.

Position

Permanent

Hours

9-5

Office

Colmore Row

Primary Responsibilities Include:

  • Reporting to the Director.
  • To lead our Property New Business Team and enable them to operate efficiently.
  • Managing and Supervising Team members.
  • Responsible for ensuring new business KPI targets met.
  • Maintaining good relationships with new business introducers.
  • Guiding clients with the initial first steps of their move.
  • Preparing mail and enclosures for dispatch.
  • Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
  • Preparing correspondence using our case management system.
  • Carrying out other duties and responsibilities as required.
  • Complete staff member probation reviews.
  • Liaise with Fee Earners as to relationships/capacity.

About the Person:

To be a successful candidate for this role you must also have the following attributes, skills and experience:

  • Excellent knowledge of residential conveyancing.
  • Understand the importance of a new business operation within a legal environment.
  • Demonstrate initiative.
  • Possess a high level of accuracy.
  • Have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
  • Have the ability to work under pressure.
  • Be a team player with excellent communication skills and enthusiasm.
  • Be highly organised, methodical and adaptable.
  • Ideally a background in sales.
  • Experience in monitoring staff progression.
  • Ensure that SLAs are met for each introducer.
  • Be able to oversee referral fee payments (check and arrange payments)

About Rewards and Benefits:

In return for your hard work, you will receive the below company benefits:

  • Pension Scheme
  • Health cash plan for workplace wellbeing
  • Employee referral bonus
  • Up to 33 days' paid leave per year
  • Christmas Shutdown
Closing date:

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Head of Client Experience Team– Colmore Row

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