Head of Client Relationship Team
As Head of the Client Relationship Team at Davisons Law Cannock and Lichfield, you will lead and manage the client relationship function, ensuring the highest standards of service and operational excellence. You will have experience in client-facing roles, preferably within customer service or legal support.
The ideal candidate will be highly organised and professional, with excellent communication skills —both written and verbal. You will be confident in managing client interactions, resolving issues proactively, and leading a team.
What You’ll Do
- Lead and manage the Client Relationship Team, fostering a culture of excellence, collaboration, and accountability.
- Attending to clients both on the telephone and in person, be comfortable problem solving and demonstrate initiative whilst working under pressure.
- Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
- Develop and maintain strong relationships with clients, introducers, and third parties,
- Ensure all client communications—telephone, in-person, and written—are handled professionally, accurately, and in line with company standards.
- Champion a high level of organisation and accuracy within the team, while supporting business growth and new client acquisition.
- Report regularly to senior management on client experience metrics, team performance, and operational improvements.
- Carry out additional duties as required to support business objectives and team development.
- Proven experience in client service leadership, ideally in a legal or professional services environment.
- Exceptional communication and interpersonal skills, with the ability to manage challenging client interactions diplomatically.
- Strong organisational and process management abilities, with keen attention to detail.
- Ability to motivate, coach, and develop a team, fostering a collaborative and high-performing environment.
- Strategic mindset with problem-solving capabilities and initiative.
- Professional appearance and demeanour suitable for a senior client-facing role.
What’s In It For You
In return for your hard work, you will receive the below company benefits:
- Option to buy or sell 3 days of your annual leave.
- Additional holiday leave during our Christmas shutdown to enjoy time with friends and family.
- Incentive schemes and referral rewards
- Your birthday off in addition to your annual leave entitlement.
- Your birthday off in addition to your annual leave entitlement.
- Birthday gift voucher.
- Paycare Health Cash Scheme.
- Discounted legal fees.
- Dress down & treat day on the last Friday of each month.
- Annual Christmas company celebration.
- Localised office events.
Equal Opportunities
Davisons Law is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.Closing date:
Get in touch
Contact our expert team today and receive your free initial assessment
Apply now
Complete the form below, attach your CV and select ‘Send your application’
"*" indicates required fields
Careers